Terms and Conditions, from November 2016
1. General
1:1 These terms and conditions apply to all orders placed with Penrite Classic Oils, a trading name of Classic Oils Ltd. By placing an order with Penrite Classic Oils you are accepting to abide by these conditions. Please read them carefully and contact our customer Service team if you have any questions.
1:2 If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with Penrite Classic Oils.
1:3 Please note that these terms and conditions do not affect your statutory rights.
Orders – Making a contract with us
2.1 When you place an order with us, you are making an offer to buy goods.
2:2 All orders are subject to acceptance. All details supplied to Penrite Classic Oils must be true and accurate.
2:3 If there are any problems with your order we aim to contact you as soon as we can.
2:4 All Images displayed are indications of the product packaging; there may be small variations in the labelling and packaging of supplied goods
2:5 To place an order with us please follow the step by step guide on our website or contact out sales team who will assist you or place the order over the telephone.
2:6 To place an order with us, you must be a UK resident and over 18 years of age.
Errors
3:1 In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order.
3:2 Any errors that have been made in the description of our products will be rectified as soon as possible.
Price and Payment
4:1 Prices displayed are exclusive of VAT
4:2 VAT will be calculated on completed orders at the UK standard rate of 20%.
4:3 Orders will be placed on account for either immediate payment or payment within agreed credit terms.
Availability of Goods
5:1 All products and services are subject to availability and may be withdrawn at any time.
5:2 We will contact you if your order includes goods that we are unable to supply immediately and agree how you would like to proceed.
Deliveries
7:1 Please check over your delivery and ensure the order looks complete and in good condition before signing for it.
7:2 Notifications of claims – If your goods are damaged when you receive them, please note on the delivery sheet and refuse the items with the driver. Please contact Customer Services us of the incident so action can be taken.
7:3 If you do sign for goods and later discover them to be damaged or short, please contact customer services as soon as possible and be aware that we may require photographic evidence of the damage before action can be taken.
7:4 Shortages – It is your responsibility to sign for the correct number of packages shown on the delivery sheet, please note any shortages and contact Customer Services.
7:5 Incorrect items – Please contact Customer Services within 48 hours to report any incorrect items.
7:5 We offer a standard 48 hour (working days) delivery service using a designated third party. Please contact us if you require a next day, Saturday or scheduled time delivery.
7:6 All delivery times are estimated and Penrite Classic Oils reserve the right to amend deliveries if necessary.
7:7 Please ensure that you will be able to receive delivery on the estimated delivery date. If the freight company is prevented from making delivery, you will be responsible for the associated carriage charges for the failed delivery.
7:8 Penrite Classic Oils cannot cover any losses arising from incomplete or damaged deliveries.
9. Risk
9:1 We recommend that there is a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, Penrite Classic Oils will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission, for the driver to take. We do not recommend that your goods are left outside, due to threat of weather damage or theft.
9:2 When delivery has been made it is the customers responsibility to take reasonable care of the items.
10. Consumer Rights Act 2015
10.1 We abide by the Consumer Rights Act 2015
